2009, 2nd edition
Format: Booklet (electronic) (48 pages)
ISBN: 978 1 876045 72 2
Author: Keith Jackson and Louise Kyle
FREE
An informative, easy-to-use booklet explaining how alternative dispute resolution (ADR) works and how participants can prepare for mediation or conciliation.
Contents:
• What is ADR?
• Assessing your dispute
• Dealing with emotions
• Negotiating without a mediator
• Do you need a lawyer?
• Using a mediator
• ADR meetings
• Outcomes of ADR
• Services and resources
