Better Information Tips
Tip #3: Website and other digital formats must meet appropriate usability and accessibility guidelines
In order to be effective, online legal information should be accessible and easy to use for all users. Good website design can make a huge difference to getting your information across to readers.
Online legal information needs to not only be visually appealing, but it needs to be accessible to all users, and here’s how you can achieve that:
- Make sure your website is accessible for users with a wide range of disabilities (WCAG 2.0 Level AA standards)
- Make your website easy to navigate by using clear menus and obvious search tools
- Ensure your website is supported across all browsers, including Chrome, Explorer, Firefox and Safari
- Ensure that information can be searched for and accessed easily on all delivery platforms, including mobile and tablet formats
- Produce information in HTML formats rather than PDFs – this ensures they are searchable by users through external search engines
If you are developing a new website, evaluation of the usability of the site should be conducted through all stages of development, not just at the end.
Here are some useful resources to help you with usability:
- Jakob Nielsen, ‘Usability 101: introduction to usability’ (2012)
- Gerry Gaffney, ‘Usability resources’
- Steve Krug, Don’t make me think, revisited: a common sense approach to web usability (New Riders, 3rd ed, 2014)
- Access iQ – practical accessibility resources produced by not-for-profit organisation Media Access Australia
See the Better Information section of our website for the full list of guidelines and resources available to help you implement them.