CALC client stories - video series
Consultation and case study video creation featuring clients impacted by Consumer issues as part of the developmental process to ensure resources are targeted and appropriate for the communities’ needs.
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In partnership with Consumer Policy Research Centre, the research will investigate the complaints process for Victorians to resolve goods and services disputes at VCAT. Research findings and recommendations will be used to influence reforms to enable more Victorians to resolve consumer legal matters.

Community consultation to ensure resources reflect language, terminology and content that meet the needs of First Nations people.
