Smart triage + multilingual legal referrals for culturally diverse Victorians
Development of a multilingual triage and referral tool to help culturally and linguistically diverse Victorians navigate the legal system
Beneficiaries
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Topics
Intake and triage
Plain language
The tool will guide users through plain-language questions and direct them to the most appropriate service, such as Victoria Legal Aid, community legal centres or the Muslim Legal Network’s Legal Referral Service.
Project resources
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Related projects
Strengthening Intake Quality in Legal Assistance
Improve community access to legal services by using data to identify barriers and help-seeking behaviour.
The Teals Project (Technology-Enhanced Access to Legal Services)
A self-assessed triage tool that will assist people accessing the legal service to safely disclose the legal and non-legal issues they are experiencing.