The Price is Wrong! Gouging, Shrinkflation and Consumer Law

Bought something that didn’t deliver? Paid more for something than you thought it was worth? You’re not alone.  

Issues with goods and services are among the most common legal problems experienced by Victorians. Amplified by the cost-of-living crisis, consumer problems can lead you into a spiral of costs, confusion and stress – at the checkout and well beyond.

However, there is something you can do. There are laws to protect consumers from price gouging and other sneaky sales tactics.

The Law and You Forum will show you how it works, who can help, and how to get started.

In this lively panel discussion, we’ll explore:  

• Who are the major culprits
• Your rights under Australian Consumer Law
• What to do when something goes wrong
• Behind the scenes of how the system works, from regulators to dispute resolution.

Hosted by VLF Executive Director, Lynne Haultain, our expert panel includes Timothy Stargatt from Consumer Affairs Victoria, Erin Turner of the Consumer Policy Research Centre, and Josh Barnes, Senior Financial Counsellor at Meli.

Join us in person or online for practical tips, real insights, and the confidence to tackle consumer problems head-on.